Live Product · Built by NAGOH Creative

The Dispatch Desk,
Built by People Who Actually Run One.

RunSheets is a full-service dispatch & work-order platform for HVAC and other field-service businesses — tickets, technician dispatch, on-call escalation, billing, and a client portal, all in one place. It started as a custom system built for a real HVAC company's dispatch desk, and it's now growing into a platform other field-service businesses can run too.

Visit RunSheets.us → See What It Does →

Ticket Stages

Live

Dispatch Board

24/7

On-Call Escalation

Multi

Tenant, Your Own Sheet

Where It Came From

Built for a Real Dispatch Desk

RunSheets started as a custom dispatch system NAGOH Creative built for a real HVAC client in Middle Georgia — one that needed tickets, technician dispatch, and on-call escalation to actually work, every single day, with real customers waiting on real appointments.

That system has grown into a broader platform other field-service businesses can run — still the same product handling that HVAC company's dispatch desk today, now open to more teams as it continues to grow.

A Real Stack, Not a Black Box

📊Google Sheets as the database — each customer keeps their own sheet, so their data stays theirs.
⚙️Google Apps Script as the API layer.
🛡️Cloudflare Worker as a security proxy in front of it.
🖥️Static frontend — fast, simple, nothing to install.

What It Does

A Full Dispatch Desk, Not Just a Ticket List

Every ticket, technician, and dollar tracked in one place — built around how field-service dispatch actually works, not a generic help-desk tool retrofitted for the trades.

📋

Ticket Lifecycle Management

New → Assigned → In Progress → On Hold → Pending Billing → Closed, with priority, SLA due dates, category, description, and resolution notes on every ticket.

📧

Email-to-Ticket

Inbound email from an approved sender becomes a ticket automatically, with a branded confirmation reply sent right back to the customer.

🗂️

Drag-and-Drop Dispatch Board

Assign technicians by dragging tickets from a "Needs Dispatch" tray into Business Hours or After-Hours sections — see the whole day at a glance.

📊

Day Timeline

An hourly, Gantt-style chart of every technician's scheduled work across the day, with business-hours shading and a live "now" line.

🚨

On-Call & Emergency Escalation

After-hours and emergency tickets auto-route to whoever's on call, with email and SMS notification — no one has to be staring at a screen at 2am.

🗺️

Map View

Every open ticket with a resolvable address gets a pin, colored by priority and labeled with ticket number, customer, and assigned tech.

Also Included

Everything Around the Ticket, Too

Dispatch is only half the job — RunSheets covers billing, customer visibility, and accountability as well.

💵 Billing & Invoicing

Log time and material, generate an itemized invoice, and view, download, or email it as a PDF.

🔐 Client Self-Service Portal

Signed-token access lets customers check their own tickets and invoices — no login or password to manage.

📜 Full Audit Log

Every create, update, and delete is logged with a real actor name — full accountability on every change.

🏢 Multi-Tenant, Your Data Stays Yours

One shared platform, but every customer keeps their own Google Sheet as their own data backend.

See It For Yourself

Your Dispatch Board Shouldn't
Live in a Text Thread.

RunSheets is live and running real dispatch today. Visit the site to see it in full, or read the story behind why it exists.

✓ Live, paying-customer product ✓ Built by NAGOH Creative ✓ Based in Perry, GA

Visit RunSheets.us → Read the Full Story →

Running a field-service business and want something like this? Book a free call.